“Exceeding expectations to deliver unparalleled service, ensuring each individual experiences a sense of worth and recognition.”
Meet Samantha Curran, the dynamic Administration Manager at Modoras Financial Services, Altona North office. Samantha’s journey with Modoras began in 2014, with her first role as a front-of-house receptionist. Her love for meeting clients, aiding their needs, and creating a welcoming atmosphere laid the foundation for her growth in the company.
With an eagerness to excel, Samantha advanced to a Client Service Officer role where she honed her skills in dealing with client queries and managing incoming and outgoing jobs, particularly for business clients. Today, as the Administration Manager, Samantha is at the forefront of daily operations, focusing on service standards, management, and operational duties. Her role spans business process improvement, training, mentoring her team, and establishing strong professional and client relationships to ensure exceptional service and support.
Samantha’s energy, passion, and resilience under pressure are the hallmarks of her success. She takes pride in her ability to build strong relationships and create an open dialogue with clients. As a mentor, she thrives on sharing her knowledge and watching others grow and excel in their careers.
Her journey is marked by the stories where Modoras has helped clients in difficult situations – moments that make her proud to be a part of the team. She values the opportunity for constant growth and forward movement the company provides through innovative processes, ideas, and technology.
Away from her professional life, Samantha is an adventurous spirit who relishes spending time with family and friends and travelling. She’s set an ambitious goal of exploring 20 countries by 2030. A quote that encapsulates her approach to her role is her belief in “going above and beyond to provide incredible customer service and making sure that every person feels valued and appreciated.”
Samantha Curran embodies the core values of Modoras through her commitment to service, teamwork, and client relations. Her journey attests to her passion, expertise, and dedication, making her an invaluable part of the Modoras team.