Mercedez Braaksma
Client Experience Associate
“I find purpose in making clients’ days easier, and a simple, friendly chat can make all the difference. It’s about being useful and bringing a positive experience to every interaction.”
Mercedez Braaksma is a Client Experience Associate at Modoras, bringing her enthusiasm for client care and a passion for making a positive difference. Currently studying Business and Law at Queensland University of Technology (QUT), Mercedez is keen to apply her academic knowledge to her role while developing professional skills. She joined Modoras in April 2024, marking her first professional role in the industry, where she excels at assisting clients and enhancing their overall experience.
Mercedez enjoys learning and challenging herself, finding purpose in making clients’ days easier through thoughtful service and engaging interactions. Her friendly and approachable manner ensures that clients feel supported, whether she’s handling their inquiries or providing essential information.
Outside of work, Mercedez enjoys going to the gym, reading, hiking, and spending time with friends and family.