Financial Services and Credit Guide
Financial Services and Credit Guide
Updated as of 1 July 2021
Modoras was founded in 1984 on a passionate belief that still guides us today: that achieving more is possible for our clients, team members and those people yet to join the Modoras financial family. Recognised as a leader in its field, Modoras is located in Queensland, New South Wales and Victoria.
Our vision is to make the difference to even more lives, so more Australians experience the confidence and joy that comes from being financially secure. When a team of professionals work together as one, applying a laser focus to turning your dreams into reality, financial security is just the beginning.
At Modoras, it isn’t only about investing wisely. It’s about truly understanding each and every client, so our team of professionals can confidently deliver tailored recommendations spanning every facet of the client’s financial life: personal cash flow, investments, asset protection, superannuation, retirement planning, and more. And we remain by our clients’ side throughout their financial journey, sharing financial intelligence to enable them to make well-informed financial decisions, every step of the way.
So, if you haven’t yet joined the Modoras family, invite us along on your financial journey. We’re confident our expert guidance can take you far. If you’re already a member, thank you for the trust you’ve placed in us. We look forward to continuing to manage, protect and grow what’s important to you.
|Lack of Independence statement|
About this guide
This Financial Services and Credit Guide (FSCG) is intended to help you:
- understand the financial advice, services and products we’re authorised to provide or assist you with
- help you to decide whether to engage a Modoras planner to provide professional advice on your financial future
The FSCG is divided into two parts: Part A and Part B. Both parts must be read together.
Part A sets out, among other things:
- who we are
- the financial advice and services we provide
- the credit assistance we provide
- our relationships and associations
- how we get paid for the services we provide
Part B sets out, among other things:
- who your Modoras financial planner is
- the financial advice and services they’re authorised to provide
- the credit assistance they’re authorised to provide (if applicable)
- who they’re associated with
- how they’re remunerated
Your financial planner will provide you with Part B at the earliest opportunity (or sooner, if you ask for it).
Who will be providing financial services to you?
Modoras Pty Ltd (‘Modoras’, ‘we,’ ‘us’ or ‘our’) (ABN 86 068 034 908) provides wealth advice and credit assistance through our Australian financial services licence (AFSL) 233209 and Australian credit licence (ACL) 233209 respectively. Modoras is part of a group of companies and related business entities that provide wealth management, accounting, taxation and business advice and services, and credit assistance. They include ‘corporate authorised representatives’ we’ve authorised to provide wealth advice under our licences. (For the complete list of companies and entities, please see the‘The Modoras Group’ section.
Financial Services Guide
What advice and products are we authorised to provide or arrange for you
|We can give you advice on||We can arrange the following products for you2|
|1Only some of our financial planners are authorised to provide advice on these areas as they require specialised or technical knowledge.|
2Your financial planner typically only recommends products listed on the Modoras Approved Product List (APL). Depending on the circumstances, your planner may recommend a product not on the APL.
Our financial planners
Modoras is responsible for the financial advice and services provided to you, as described in this FSCG — Part A. The advice and services are provided by our planners, who are ‘authorised representatives’ of Modoras. For information about each planner’s individual authorisations, please refer to FSCG — Part B. Modoras takes the competency of our authorised representatives seriously. They’re required to have up-to-date skills and knowledge and to operate only within the limits of their authorisation.
Our financial-planning process
Typically, these are the four steps to financial advice the Modoras Way:
We’ll explain the difference between goals, strategies and solutions – and then help you define your own financial and lifestyle goals. Once you’ve set your goals, we’ll continue gathering data using our ‘Understanding You’ information-collection tools. This will give us an overview of your current financial position, including what you earn and spend (i.e. your cash flow), what you own and owe (i.e. your assets and liabilities), and your insurances and estate planning needs. We’ll also ask you what you think and feel about investment risk (your investment profile). This step will help us connect deeply with you — to truly understand where you are now and what more may be possible for your financial future.
Preparing your financial plan
Once you’ve given us the go-ahead, we’ll collect and analyse the relevant information, and prepare a financial plan (also known as a statement of advice, or SOA) for you. Based on your financial potential and investment profile, we’ll confidently and decisively put forward strategies and make recommendations we believe will help you achieve your goals. As well as strategies and recommendations, the plan can prescribe financial products needed to implement it.
Implementing your financial plan
We’ll lead you to action by taking a hands-on approach, coordinating all parties to ensure your financial plan is implemented as it should be – you can rest easy, confident we’ve taken care of things. During the implementation phase, we’ll keep you informed of the progress towards implementing the advice and answer any questions you may have. If you require the expertise of another financial professional, such as an accountant or estate planning lawyer, we’ll also help you connect with them.
Keeping you on track
The only constant in life is change. Your financial plan needs to be adaptable to changes in your goals and financial circumstances, economic conditions and financial markets, and laws and regulations that impact you. Subject to your agreement with us, at least once a year we’ll review your financial plan and help to ensure you’re still on track to achieve your goals. (If the review needs to be fast-tracked, it will be.) If necessary and in consultation and agreement with you, we’ll make adjustments to your financial strategy and repeat step 3 above as required.
Confirming our advice to you
We’ll confirm our advice to you by providing you with one or more of the following documents:
Statement of advice (SOA)
If we give you personal financial advice that takes into account your individual needs, objectives and financial circumstances, we’ll provide you with a financial plan, also known as a statement of advice (SOA).
The SOA details:
- your personal information
- your financial planner’s recommendations
- the fees for our advice and other services
- any associations between Modoras and its authorised representative and other entities
The SOA should contain enough information for you to make an informed decision on whether to act on the advice. You can request a copy of your SOA at any time up to seven years after the relevant advice was provided.
Record of advice (ROA)
If we give you additional personal financial advice and if your individual needs, objectives and financial circumstances have not changed significantly since we previously gave you advice, we’ll provide you with a record of advice (ROA) (instead of an SOA). You can request a copy of your ROA at any time up to seven years after the additional advice was provided.
Product disclosure statements (PDS)
If we recommend a specific financial product, we’ll physically or virtually provide you a product disclosure statement (PDS) (or similar document) issued by the product provider. The PDS contains information about the product’s features and benefits, fees and charges, and the risks associated with it. It enables you to make an informed decision about whether to acquire the product.
Your relationship with us
We’ll work with you to agree on the advice and services Modoras provides to you and how often we provide them. Subject to your agreement with us, at least once a year we’ll review your financial plan (i.e. your statement of advice, or SOA) and help ensure you’re still on track to achieve your goals. The scope and frequency of these reviews will be documented in a ‘client service agreement’. You can contact us at any time to give us updates, requests and /or instructions on your financial position and / or financial product/s. These can be provided verbally or in writing. For your and our protection, we reserve the right to ask you to confirm your instructions in writing before we act on them.
Our financial-planning fees
Modoras is mainly a fee-for-advice business. You can partner with us in one (or both) of two ways:
- having an ongoing relationship
- seeking advice for specific needs
The feeds charged will:
- depend on the complexity of your circumstances and goals and the scope of the advice we provide
- vary based on whether the advice is ongoing or for a specific piece of work
- vary based on whether specialist advice is required (e.g. margin lending, self-managed super funds, leveraged investments, direct equities, credit assistance)
- be charged as a flat-dollar fee, a percentage-based fee, or a combination of both
- be discussed and agreed with you beforehand (including any revised estimates outside of the indicative range)
- be disclosed in your financial plan (also known as a statement of advice, or SOA) and, if applicable, client service agreement
- be paid by you, either directly or from your product
|Plan Preparation||Indicative fee (inc. GST)|
|Plan Implementation||Indicative fee (inc. GST)|
|Subject to your approval, the implementation of the SOA may include:|
Ongoing service fees
|Ongoing service||Indicative fee (inc. GST)|
|Subject to your agreement with us, we’ll review your financial plan at least once a year and, if necessary, adjust it to help ensure you remain on track to achieve your goals.|
This ongoing service would be described in a document called a ‘client service agreement’.
Ad-hoc service fees
|Ad hoc service||Position||Hourly rate (inc. GST)|
|Depending on your circumstances, we can provide you with ad-hoc advice for a specific piece of work.|
If we think it would be more economical for you to put in place an ongoing service agreement with us, we’ll suggest one.
This may include time doing research and analysis, drafting and reviewing documents, providing written advice, writing letters or emails, making phone calls, and travelling.
All fees will be discussed and agreed with you beforehand.
|Senior / Specialist Planner||$550|
|Personal Service Associate||$220|
When conducting a holistic review of your financial situation, we may identify other services that might benefit you. If we do, we may refer you to another provider. Similarly, other providers with whom we have a relationship may refer you to us for financial advice. If any referral fees apply, we’ll disclose them to you. However, in most cases Modoras will only charge for services we provide to you directly.
Our financial-planning commissions
We may receive commissions from product providers, as follows.
If we arrange life insurance for you, we’ll receive the following commissions from the life insurer.
These commissions are included in the premium you pay the insurer.
|Product Type||Product Type||Ongoing Commission (inc GST)||Example|
(from 1 January 2020)
|0% to 66% of the first year’s premium||0% to 22% p.a. of the renewal premium||If your first year’s premium was $1,000, we would receive an upfront commission of up to $660.|
|1Commissions are paid before the 15% premium tax rebate is applied and after all relevant loadings, discounts or other rebates are applied. Commissions are not paid on policy fees or stamp duty if they are charged separately.|
2If a level premium is charged and you cancel your policy, make a successful claim or reach the benefit expiry age within 12 months of taking out or renewing your policy, we may ‘clawback’ the commission.
3Life insurance policies that were in place before the Life Insurance Framework was introduced on 1 January 2018 are ‘grandfathered’. This means the terms of a policy (including commission rates) written before then are still valid.
Other benefits we receive
On occasion, your financial planner may be entitled to benefits, often in the form of ‘sponsorships’. These may include and are not limited to:
- training or education courses
- catered functions
- promotional materials or goods
These sponsorships are not an additional cost to you.
Modoras’s representatives can only accept other benefits (e.g. wine, event tickets) valued at less than $300 per planner per year. While many of our valued clients like to express their gratitude by giving their planner a gift, seeing you achieve your goals is all the thanks we need. We maintain a register of any alternative remuneration we receive. We’ll happily show you the register if you ask for it. For more information on how Modoras’s representatives are remunerated, please see FSCG — Part B.
What is ‘credit assistance’?
‘Credit assistance’ occurs when a ‘credit representative’:
- suggests a consumer apply for a loan (also known as a ‘credit contract’), an increase to a loan, or a lease
- suggests a consumer stay with an existing credit provider or lessor
- assists a consumer to apply for, or increase, a loan or lease
Our credit representatives are authorised to engage in specified credit activities on behalf of the licensee, namely Modoras Pty Ltd (Australian credit licence 233209). The credit products we consider are regulated under the National Consumer Credit Protection Act.
Our credit representatives
Modoras is responsible for the credit assistance provided to you, as described in this FSCG — Part A. This assistance is provided through our credit representatives. FSCG — Part B shows you which of our financial planners (‘authorised representatives’) are also credit representatives — and the credit assistance they can provide you. If you need credit assistance and the authorised representative giving you financial advice is not also a credit representative, they will need to refer you to either a Modoras credit representative or a suitably qualified third party associated with Modoras. When providing credit assistance, our credit representatives do not act as your or the credit provider’s agent — except to the extent necessary to facilitate the loan application. Modoras takes the competency of our credit representatives seriously. They are required to have up-to-date skills and knowledge and to operate only within the limits of their authorisation (these limits are detailed in FSCG — Part B).
Our credit assistance process
Typically, these are the four steps in credit assistance the Modoras way:
We’ll explain the difference between goals, strategies and solutions — and then help you define your own financial and lifestyle goals. Once you’ve set your goals, we’ll continue gathering data using our ‘Understanding You’ information-collection tools. This will give us an overview of your current financial position, including what you earn and spend (i.e. your cash flow), what you own and owe (i.e. your assets and liabilities), and your insurances and estate planning needs. This in turn will help us (and, later, the lender) determine your borrowing capacity and ability to service the proposed loan amount over its entire term.
Comparing lending options
Depending on your circumstances, we’ll either refer you to a lending specialist or one of our credit representatives will provide you with a shortlist of lending options to choose from. This shortlist will be based on information provided by our aggregator, Australian Finance Group (AFG) (please see the ‘Our aggregator’ section). AFG’s lender panel comprises over 70 lenders and more than 3,800 finance products.
Implementing the selected lending option
After you’ve selected a preferred lending option, your loan application will be submitted to the relevant lender. Modoras or the lending specialist will liaise with the lender on your behalf until they make a decision on your application. Upon approval of your application, the lender will send you the loan contract to sign, after which you’ll be able to draw on the funds.
Keeping you on track
It’s important to review your loans regularly. If we’ve prepared a financial plan and provided you with credit assistance, we’ll — subject to your agreement with us — review it at least once a year, including, if necessary, any loans and other debts.
When providing credit assistance, we’ll ask you about your goals, objectives, and current financial situation (the last of which we’ll seek to verify). We’ll then make a written ‘preliminary assessment’ as to whether the proposed credit contract, or loan, is not considered ‘unsuitable’ for you. As part of this assessment, we may provide you with a comparison of the lending options available to you. If it’s not unsuitable for you, we’ll suggest you apply (or assist you to apply) for a loan or for an increase to the loan amount, or suggest you remain with an existing credit provider.
Obtaining a copy
You may request a free copy of a preliminary assessment at any time up to seven years after the date of our quote for the credit assistance we gave you. The maximum number of business days we have to provide the assessment to you are shown below:
|Time since quote date||Maximum time to give you the assessment|
|Up to 2 years||7 business days after we receive your request|
|Between 2 and 7 years||21 business days after we receive your request|
We’re not required to provide a copy of the preliminary assessment if one or more of the following applies:
- your request is made more than seven years after entering into the credit contract or credit-limit increase
- the credit contract is not entered into
- the credit limit is not increased
When is a credit contract ‘unsuitable’?
A credit contract is ‘unsuitable’ if we reasonably believe:
- the contract does not meet your requirements or objectives
- you’re unlikely to be able to comply with your financial obligations under the contract
- you’re unlikely to be able to comply with your financial obligations under the contract without experiencing substantial hardship
If the credit assistance you require is substantial and complex, you’ll be sent a credit quote explaining the loan-application process and associated fees. After you’ve approved the quote, the credit assistance will proceed.
Credit Proposal Disclosure document
Once a lender has been identified and before you apply for the loan, we’ll provide you with a credit proposal disclosure document. This document will contain details about the:
- fee payable by you to Modoras (if applicable)
- a reasonable estimate of the commission to be received by Modoras, any credit representative or associate of Modoras, or any referrer
- if applicable, a reasonable estimate of the loan application fees and charges payable by you to the lender
- if the credit is to be used to pay any of the abovementioned amounts, a reasonable estimate of the amount of credit left after paying these amounts
The main credit providers we refer clients to are:
- St George
Our clients’ credit contracts are facilitated by Australian Finance Group (AFG) (ABN 11 066 385 822 and ACL 389087). AFG is an aggregator, which means it acts as an intermediary between finance brokers (and credit-assistance providers like us) and lenders (e.g. banks). AFG’s lender panel comprises over 70 lenders and more than 3,800 financial products. (Only some of Modoras’s credit representatives are authorised to access AFG’s services.) AFG charges us a fee according to our contractual arrangements with them. This fee may be in the form of:
- a share of the commission paid to us by a credit provider
- a membership fee
- a monthly fee for each of our accredited loan writers
Our credit-assistance fees
We may charge you fees for the preparation, presentation and implementation of the credit assistance we give you. These fees will be based on the complexity of your requirements and the scope of the assistance required. We’ll discuss any applicable fees with you and ask you to approve them before we provide the assistance.
|Service||Hourly fee (inc. GST)||Indicative total (inc. GST)|
|Credit Assistance||$440||$880 to $6,600|
Our credit-assistance commissions
If you take out a credit product through us, we may receive commissions from the credit provider. The credit provider may pay us an upfront commission of 0.45% to 0.77% of your approved credit limit. They may also pay us 0.1% p.a. to 0.35% p.a. of the net amount owing on your finance, commencing the first month after your loan was settled (i.e. drawn-down).
These commissions are not an additional cost to you.
The Modoras Group
The Modoras Group comprises a number of companies and related business entities that provide a full range of advice and services covering:
- wealth management
- business advice
- credit assistance
These companies and entities (listed below) are partially or wholly owned by or directly affiliated with the Modoras Group.
Modoras Pty Ltd (ABN 86 068 034 908) is an Australian financial services licensee (AFSL 233209).
The company includes the following ‘corporate authorised representatives’, who we’ve authorised to provide:
- Modoras Wealth Management (QLD) Pty Ltd ABN 66 623 115 668
- Modoras Wealth Management (VIC) Pty Ltd ACN 145 368 869
The trustee for Modoras Wealth Management (VIC) Unit Trust
ABN 27 236 614 176
- Modoras Wealth Management (SYD) Pty Ltd ABN 82 622 475 478
- RJS Wealth Management Pty Ltd ABN 24 156 207 126
- FinancialLine UMG Pty Ltd ATF
The trustee for the Pyramid Unit Trust ABN 24 741 319 784
Modoras Pty Ltd also trades as Modoras Asset Management (MAM) (ABN 86 068 034 908). MAM is the specialist investment management division of Modoras. It provides Modoras clients and other investors with exclusive financial, capital market and investment analysis; portfolio design and construction; and portfolio management services.
Actocue Pty Ltd (ABN 32 128 604 419) is an Australian financial services licensee (AFSL 323729).
Enevita Pty Ltd (ABN 40 128 973 464) is an Australian financial services licensee (AFSL 321254).
Accounting, tax and audits
Accounting, tax and business advice and services are offered through the following tax agents and accounting:
- Modoras Accounting (QLD) Pty Ltd ABN 81 601 145 215
- Modoras Accounting (Gold Coast) Pty Ltd ABN 62 601 145 199
- Modoras Accounting (VIC) Pty Ltd
ACN 145 368 850
The trustee for Modoras Accounting
(VIC) Unit Trust
ABN 37 460 720 728
- Modoras Accounting (SYD) Pty Ltd
ABN 18 622 475 521
- RJ Sanderson & Associates Pty Ltd ABN 71 060 299 783
- Enevita Corporate Services Pty Ltd ABN 73 606 822 566
- Super Audit Solutions
ABN 29 607 205 434
The following companies are Australian credit licenses (ACL):
- Modoras Pty Ltd
ABN 86 068 034 908
- FinancialLine Finance Pty Ltd ATF FinancialLine Finance Trust
ABN 11 644 724 780
- RJS Loan Solutions Pty Ltd
ABN 25 123 033 116 ACL 393942
- Actocue Pty Ltd
ABN 32 128 604 419 ACL 323729
Other services and related entities
- Wise Legal Solutions Pty Ltd ABN 18 636 518 566 (Legal services)
- FinancialLine Pty Ltd ABN 28 104 193 857 (Technology services)
Banks Group Wealth Management Pty Ltd (ABN 14 127 520 558) is an Australian financial services licensee (AFSL 496348). The following ‘corporate authorised representatives’ are authorised to provide wealth advice under the licence. They in turn have sub-authorised individuals (directors and/or employees) to provide advice, service and assistance on the licensee’s behalf.
- BG Private Clients Pty Ltd ABN 72 621 816 466
Our relationships and associations
It’s important for you to be aware of Modoras’s relationships and associations with other parties as they could be seen to influence the advice you receive. These relationships and associations are as follows:
- Modoras Pty Ltd (ABN 86 068 034 908) receives fees and commissions, brokerage and other payments for certain services and products recommended to you. (Some of the service and product providers are listed in this FSCG — Part A.)
- Peter Sarai is a shareholder and / or director of all companies and related business entities Modoras owns either wholly or partially.
- Modoras Pty Ltd, trading as Modoras Asset Management (MAM), sponsors the Modoras Asset Management Investment Series (MAMIS).
- MAMIS is an offering of managed investment portfolios. We’ve appointed investment managers to design, build, implement and manage these tailored portfolios on our behalf.
- Modoras Pty Ltd is associated with Enevita Pty Ltd (ABN 40 128 973 464, AFSL 321254). Enevita has been established as an AFS licensee for the sponsorship of a badged ‘white label’, Investor Directed Portfolio Service (IDPS). IDPS comprises the Enevita Platinum Portfolio Investment Solution (EPPIS) and Enevita
- Platinum Retirement Management Solution (EPRMS) wrap platforms (or wrap accounts). Modoras’s representatives are authorised to provide advice in relation to and deal in these platforms.
How to make a complaint
If you’re one of our financial-planning or credit-assistance clients and you’re unhappy with any aspect of our relationship with you, you can make a complaint. As a first step, we encourage you to speak directly to one of our team members. You can assist us with your complaint by providing us with as much supporting information as possible and telling us what your desired outcome is. We’ll promptly acknowledge your complaint and, if possible, resolve it immediately. If we can’t, we’ll investigate the matter further before giving you a decision. If you’re unhappy with our decision, you can access the external dispute resolution scheme run by the Australian Financial Complaints Authority:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
1800 931 678
If your complaint relates to privacy (i.e. the way we’ve handled your personal information), please contact:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
1300 363 992
Our professional indemnity insurance
Our professional indemnity insurance satisfies the compensation arrangements required under Australian law, namely section 912B of the Corporations Act. Modoras maintains appropriate cover for claims in relation to services provided by Modoras‘s authorised representatives (i.e. financial planners), credit representatives and employees — regardless of whether they still work for Modoras.
For more information about this FSCG — Part A, please contact our compliance officer:
Level 3, 50–56 Sanders Street, Upper Mt Gravatt QLD 4122
PO Box 6530, Upper Mt Gravatt QLD 4122
(07) 3219 2555.
Modoras Pty Ltd
Australian business number (ABN) 86 068 034 908
Australian financial services licence (AFSL) 233209
Australian credit licence (ACL) 233209